About Us

This page sets out who we are, how we run Great Slots Casino and what you can expect from your account with us. It also explains the checks and the safer gambling tools that sit behind the games.

Games to try

Who we are

Great Slots Casino is an online casino for players in the United Kingdom. One account, held in pounds sterling, covers slots, live dealer tables and jackpot games.

The games themselves are built by established studios and licensed to us. Those studios run the game engines and the random number generators that decide each result; we run the account, the cashier and the support around them.

Slots - classic three-reel titles through to multi-feature releases, each with its own information screen.
Live tables - roulette, blackjack and baccarat dealt by human croupiers from studio floors.
Jackpots - pooled and in-game prizes, with the current amount shown in the lobby.

What we stand for

Four commitments shape how we run the site.

Fair play. Results come from the studios' certified random number generators. Neither we nor our staff can influence a spin, a hand or a round.
Fast payouts. Once your account is verified, we process withdrawals as quickly as the chosen method allows, within the timescales set out in the cashier.
Safer gambling. Limits, time-outs and self-exclusion sit in your account settings, not behind a support request.
18+ only. Gambling is for adults. We hold a gaming licence, verify every account, and close any account opened by someone underage.

How we look after players

Account verification

Before your first withdrawal, and sometimes sooner, we ask for proof of identity, address and ownership of the payment method used. The checks confirm your age, keep accounts in the right hands and meet our obligations on financial crime. Documents are handled by trained staff and stored securely.

Secure payments

Deposits and withdrawals run over encrypted connections through the providers shown in the cashier, and we do not keep full card numbers on our own systems.

Support at any hour

Live chat is open on the site and e-mail reaches us at support@casino-greatslots.co.uk. Complaints are logged, looked into and answered in writing, and our terms explain what to do if our answer does not settle the matter.

Safer gambling and getting in touch

You can set deposit, loss and session limits, take a time-out or self-exclude at any time from your account. A lower limit applies straight away; a higher one takes effect only after a cooling-off period and your confirmation.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you block yourself from online gambling sites in one step, including this one.

Play within your means

Gambling is entertainment, not a way to make money or clear a debt. If it stops feeling like a choice, use the tools in your account or speak to GamCare or the National Gambling Helpline.

For anything this page does not cover, write to support@casino-greatslots.co.uk or open live chat on any page of the site.