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Contact Us
This page explains how to contact the Great Slots Casino support team, what details help us answer quickly, and how we handle complaints.
More from the lobby
More from the lobby
How to reach us
Our support team is available every day of the year, through two channels:
- Live chat on the site, open 24/7. The quickest route for anything urgent.
- E-mail to support@casino-greatslots.co.uk, for questions that need documents or a longer answer.
We reply to e-mails in the order they arrive. One message per issue is enough; duplicates slow the queue.
What to have ready when you write
These details let us check your account straight away instead of writing back for more.
- Your username. Never send us your password.
- The game or transaction, including the amount where money is involved.
- The time it happened, and any error message or screenshot.
Questions we help with most
- Account access, personal details and identity verification.
- Deposits, withdrawals and the methods shown in the cashier.
- Bonuses, wagering requirements and promotional terms.
- Technical issues, such as a game that will not load or a round that did not finish.
Safer gambling help
Chat can also set up a deposit limit, a time-out or self-exclusion with you, alongside the tools in your account. Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline, and GamStop blocks access to participating online gambling sites. Players must be 18 or over.
Complaints
If an answer has not settled the matter, e-mail support@casino-greatslots.co.uk with Complaint in the subject line, your username and what you would like us to put right.
We acknowledge every complaint in writing and reply with the outcome once it has been looked into against our records. If it remains unresolved, we will explain how to take it to an alternative dispute resolution provider.
